TERMS & CONDITIONS


HugBagsAndMore is the trading name, of a company registered in Thessaloniki, Greece. O
ur VAT number is 054703675.

HugBagsAndMore website and related services are made available to you in accordance with the following Terms of and Conditions and any other rules posted on our website.
HugBagsAndMore reserves the right to amend or renew the terms and conditions of transactions. The company assumes the obligation to update this document in case of any change or addition to the terms.

 

PERSONAL DATA

In order to make purchases on our website, you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. This information will in no way be disclosed, transferred, or sold to a third party unless imposed by a Public Authority (court, etc.). Furthermore, you will be required to provide payment details to the Bank that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided.

 

ORDERS

All orders are shipped out of our distribution center in Thessaloniki, Greece. Prices and invoices include the current official Greek VAT (Value Added Tax) and are denominated in euros.

All orders are subject to acceptance and availability, and items in your shopping bag and wishlist are not reserved and may be purchased by other customers. 

 

CANCELLING or CHANGING an ORDER

For any order cancellation or change of address or payment, you may email info@hugbagsandmore.com. This cancellation option is available for the next 24 hours. The change of address option is available until the moment that you have been informed of the shipment of your order by email. After this point no cancellations or changes to your order are possible.

 

PAYMENT

The following methods of payment are accepted:

• Credit or Debit Card

HugBagsAndMore does not process or store any credit card information. All credit card transactions are performed in AlphaBank’s secure platform accepting VISA-MASTERCARD-MAESTRO-DINNERS-AMERICAN EXPRESS-MASTERPASS.

• Paypal

HugBagsAndMore welcomes payments from PayPal Accounts and reserves the right to process orders only if shipped to the same address that the verified Paypal account is registered with.

 • Bank Transfer

Please reference your order number in your payment to avoid delays. Also note that your order will be processed as soon as your payment is cleared, which might take up to 2 working days depending on bank procedure. Alternatively, you can send your payment confirmation to info@hugbagsandmore.com for immediate processing of your order. All bank expenses should be paid by the depositor.

DELIVERY

Destination

Carrier

Shipping Charge*

Delivery time

Greece

Hellenic Post

           0 €

3-5 working days

European Union

Hellenic Post

         15 €

1-2 weeks

Rest of Europe

Hellenic Post   

          15 €

1-2 weeks

Everywhere else

Hellenic Post

          25 €

1-3 weeks

Extra charges may apply for other Carrier if customer prefers. In such cases, an email will be sent for your approval prior to shipment of your order.

Please note that delivery outside of the EU may be subject to local import taxes and duties, which are your responsibility where they apply.

Please note that we aim to dispatch all orders within the next 5 working days. Working days exclude Saturdays, Sundays and major public holidays.

Estimated delivery times are to be used as a guide only and commence from the date of dispatch. HugBagsAndMore shall not be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond our control.

When the order has shipped, you will receive an e-mail specifying the tracking number and a direct link to monitor the status of your order.

 

GIFTS

During checkout, please inform us whether you would like your order to be prepared as a gift. This includes free gift wrapping and a handmade gift card to include a handwritten personal message. If your order is comprised of different gifts please mention it in the order’s comments.

You may also choose to send your gift directly to the recipient. In this case, please fill in the recipient’s details in the Shipping Information during checkout. We will also send you directly the invoice of the gift by email.

 

RETURN POLICY

If you want to return your order, the item(s) can be returned for a product exchange, store credit or refund within 14 days of the order’s delivery date. In order for returns to be accepted, all items must be in perfect condition with security tag and original packaging.

HugBagsAndMore reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the return policy detailed online and in the Return Instructions accompanying an order. In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order.

Refund

Refunds will be processed as soon as returned items have been checked and accepted. Refunds can only be remitted to the initial credit card, Paypal or bank account used for paying for the order. Processing time may vary depending on the bank or Credit Card Company. 

RETURN FEES

·         Returns do not apply to customized items or items on sale. Customers are responsible for return shipping costs.

 RETURN INSTRUCTIONS

Making a return or exchange is easy. Just follow these instructions and make sure you send your item(s) back to us within 14 days of receiving your order.

·         You can email info@hugbagsandmore.com within 14 working days of receiving your order.

·         You will then receive an email confirming your returns request and information about your compensation options. 

·         Once we receive and accept your returned package, we will contact you confirming receipt of your return.